Scanning Tickets at the Venue
For In-Person screenings, including Drive-Ins, Filmbot offers a touchless scanner app to check people in at the door. Patrons receive a QR code in their email that they should show to your check-in staff on their smartphone screen.
Setup
The Filmbot scanner app is available to download for free download and compatible with both iOS and Android devices with rear facing cameras:
After downloading, please contact us to get the settings needed to configure the scanner app to point at your Filmbot site.
Functionality
Customers who purchase ticket(s) online via the website:
They will be emailed an email confirmation which includes the QR code to be scanned. Note that if they have more than one showtime in their order, each showtime will have its own separate code listed in the email.
Customers who purchase ticket(s) at the box office:
The customer can be given printed ticket(s) with the QR code displayed OR emailed an email confirmation which includes the QR code.
Staff instructions:
When using the scanner app, it is important that ALL TICKETS are verified via the scanned QR code from either the email confirmation or printed ticket, rather than switching between scanning QR codes and checking/tearing tickets, which would enable email confirmations and printed tickets to be inappropriately used multiple times by customers.
When a customer presents the QR code displayed in their email confirmation or printed ticket, point the scanner app towards the QR code so that the code is within the green square outline onscreen. A “Success” message will appear once the QR code is successfully verified for the first ticket associated with the order. If multiple tickets have been purchased for the order, the QR code will need to be scanned again for every individual ticket until all tickets have been verified.
If the QR code is provided from an email confirmation or printed ticket after it has already been fully scanned, an alert will appear that all tickets have been verified and the customer should be directed to visit the box office or speak with a manager:
If a QR code is provided that is not associated with a ticket order, an alert will appear that no order is found for that code:
The Box Office app will display how many tickets have been scanned for each showtime, listed in parentheses beside how many tickets have sold and how many are remaining:
