Configuring Festival Setup Settings

Navigate to Settings > Festival Setup as an Administrator to access these settings.

Settings Tabs

• Ticketing
• Email
• Box Office App
• Sales

Ticketing

• Default Ticket Type Group
  Choose one of your ticket type groups. Whenever you create a new showtime via the Scheduler, this ticket type group will automatically be selected, saving you time.
• Showtime Bumper Time
  Mostly useful when you're primarily scheduling in-person showtimes. Specify the length of your standard pre-show reels, trailers, and ads that play before all screenings. When you schedule a showtime on the Scheduler, this amount of time will automatically be added to the running time of the Show. This is not needed for Online Showtimes.

QR Codes and Scanning

• The QR Code settings in this section apply to in-person showtimes only. They cannot be changed.

Email

• Email Header Image
  Image used as the header in emails to customers. Minimum 600px wide. Ideally 1200px wide.
• Email From Address
  Email used as the From address on emails to customers.

Customer alerts

We offer the option to be alerted when specific customers purchase tickets. You can identify these customers by email address, and specify who to alert and what message to send in the alert. This is useful for being notified when VIPs purchase tickets, or alternatively, when banned patrons purchase tickets.

• Customer email addresses for alert
  Enter a list of customer email addresses separated by line breaks. You will receive an alert when an online order is placed using any of these email addresses.
• Email address to send alert to
  Email address where the alert will be sent.
• Subject of the alert email
  Subject line for the alert message.
• Content of the alert message
  Enter a custom message for the alert email. A link to the order details will be included automatically after your message.

Box Office App

• Enable Browser-based Box Office App
  Check this box to enable use of the Browser-based Box Office App. It'll be available under the Sales section in your admin area. Read instructions for configuring the app.
• Browser Box Office Station
  This setting becomes visible once the "Enable Browser-based Box Office App" checkbox is saved. Select a box office station to associate with the browser-based box office app. Required to before the app will be enabled.

Sales

• Stripe Account
  Connect your Stripe Account. Disconnect by clicking the link below. Required before you can accept credit cards on your site.